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TERMS & CONDITIONS

1. Arrival & Departure Times
Unless agreed otherwise by the Lessor, check in time is 2:00PM and check out time is 12:00PM. Early check-in depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the villa in advance. Check-in fee before 2:00PM is 250 US$ and check-in before 8:00AM is considered as one night stay. Late check-out also depends on availability and cannot be guaranteed. The cost of late check-out up to 5:00 PM is 250 US$ and check-out after 5:00PM is considered as one night stay.

2. Registered Guests
Only the number of persons stipulated in the Booking Contract may reside at the property as guests. The number of registered guests given at the time of the booking is the maximum number of guests allowed. Should the Lessor or the Lessor Representative find that the number of people staying at the property exceeds the number of registered guests, the Lessor or the Lessor Representative may, at his or her absolute discretion, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith. The cost for unregistered guests is $150 USD per person per night.

3. Payment Terms
50% deposit is due within 3 calendar days upon booking. Full payment is due 65 days prior to Lessee’s arrival date.

4. Minimum Stay
For the majority of the year, a 4-night minimum stay is required. Kindly refer to the villa rates for all applicable seasonal minimum stay.

5. Security Deposit
There is a $750 USD security deposit payable by cash on arrival. It will be returned to the lessee prior to check-out. 
In the event that the villa incurred damages or any breakages during the stay of the guests, the costs will be deducted from the security deposit. This excludes normal and acceptable wear and tear. The condition of the property will be judged at the sole discretion of the owner or the owner's representative. If the value of damages or breakages exceeds the amount of security deposit, the Lessee will be held liable to pay the outstanding amount to the Lessor as soon as possible.

 

6. Cancellation Policies
Notice of cancellation must be sent in writing via email to hello@villasia.com and will follow the general cancellation fees below:
– 20% of the total rental amount will be forfeited if the cancellation is made more than 65 days before the start of the rental period,
– 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 64 days before the start of the rental period,
– 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.

 

Special Cancellation Policy (Booking of 14+ days between December 15th and January 15th)
Notice of cancellation must be sent in writing via email to hello@villasia.com and will follow the general cancellation fees below:
- 50% of the total rental amount will be forfeited if the cancellation is made more than 65 days before the start of the rental period,
- 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 64 days before the start of the rental period.

7. Lessee’s Insurance
Each guest must have comprehensive travel insurance that may provide coverage including but not limited to, cancellation, flight delays, loss and damage to baggage and other property and health insurance that may provide coverage, including but not limited to evacuation and repatriation coverage. Liability insurance is also required.

 

8. Force Majeure
Lessor shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of Lessor’s control such as civil disturbances, fires, floods, severe weather or Acts of God.

 

9. Complaints
The Lessor cannot be held liable for interruptions to the supply of water, electricity, internet connection, breakdown of Jacuzzi or common swimming pool filtration systems, though the Lessor will arrange to the best endeavors to arrange for any such problems to be solved quickly. If there are any problems during the rental period that could not be solved by dealing directly with the local villa staff, contact the Villa Manager immediately and they will rectify the situation to the best of their professional ability. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. The Lessor or its representative will do as much as can be reasonably expected to avoid and rectify any complaints should be made in writing to the Lessor within 24 hours of the occurrence.

 

10. Conduct & Behavior
The Lessor is responsible for the correct and appropriate behavior of the guests staying at the villa. Should any member of the party behave in a manner considered inappropriate, either the Lessor or the Lessor’s local representative may at their absolute discretion ask the offending guest or guests to vacate the villa forthwith and no refund can be claimed from the Lessor in such case. The owner or his or her representative reserves the right to enter the villa at any time.

 

11. Social Corporate Responsibility
It is prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Police authorities will be immediately informed of any offenders. In addition, in line with its moral duty and respect for the local employees, as well as for the safety of our valued guests and the protection of the property, guests are not permitted to bring male or female outside guests back to the villa.

 

12. Staff at the Villa
Housekeeping service is included. At your own discretion, a tip may be given upon departure.

Additional services such as babysitting, cook and drivers can be arranged in advance and are subject to availability. Asking staff to look after minor children is not allowed. The Lessee must allow staff such as maintenance workers and gardeners access to the grounds in order to complete their work.

13. Concierge Advise and Suppliers Recommendation - Waiver of Liability

Villa Nirvana warrants to you that our team shall use its reasonable endeavors to advise specific suppliers on The Lessee's request, such as but not limited to Tour Operators/Boat Charter Companies (eg: speedboat service, ferry service, boat/yacht charter service, massage service, ATV tours, Elephant Trekkings, etc.) in accordance with The Lessee's request and instructions from time to time. Villa Nirvana will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with The Lessee's wishes. For the avoidance of doubt, Villa Nirvana does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the suppliers' services. The Lessee is deemed to be responsible for, and shall use his own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods. 

The Lessee's contract for the purchase of products or services is made with the relevant Supplier only. Villa Nirvana acts as an agent for the Supplier and, unless expressly provided otherwise, all The Lessee's rights and remedies are against the Supplier. Villa Nirvana will not be responsible for products and services offered by the Suppliers or for any aspect of the relationship between The Lessee and any particular Supplier. Villa Nirvana will however do everything it reasonably can to assist The Lessee in any dealings The Lessee has with the Supplier. The Lessee agrees that any contract entered into by The Lessee with any of the Suppliers is an independent contract. 

Villa Nirvana hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by The Lessee as a result of any act or omission of a Supplier whether or not arranged through Villa Nirvana team advises. Villa Nirvana shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of advises from our team or The Lessee reliance upon the information and suggestions provided by Villa Nirvana hereunder and the resulting supply of goods and services to The Lessee by any third party. 

 

14. Linen & Towels
Linen and towels are provided at the Villa. We have adopted a “Save the Planet” eco-policy, so the linens are changed once per week, or as deemed necessary. Towels will be replaced when they are placed in the towel basket. If more frequent changes are required, there may be extra charges.

 

15. Indoor Furniture
All interior furnishings and furniture must remain inside the villa, and only exterior furnishings and designated outdoor furniture may be used for external purposes.

 

16. Due Care and Supervision/Indemnity
The Lessee accepts and acknowledges that he/she is responsible and liable for the safety and well-being of all guests and third parties staying at the Villa during the time of the rental. The Lessee and guests are required to take due care when residing at the villa and be especially watchful of children playing on the grounds, on the beach, near the entrance from the main road, or near the common pool. Children must be under direct supervision of an adult at all times when staying at the villa. Further, guests are not permitted to enter the villa when wet from swimming, as the floors can be slippery. Damage or injury resulting from the above mentioned shall not be the responsibility of Lessor. Lessee accepts and acknowledges and indemnifies and holds the Lessor harmless from and against, any liability resulting from any claims whatsoever as a consequence of accidents leading to injury or loss of life of any guests or visitors of the Villa for the duration of the rental.

 

17. Smoking
Smoking is not permitted in the villa. Smoking is permissible in the outside terrace.

 

18. Pets
No pets are permitted in the villa or on the villa property.

 

19. Utilities
Utility costs are included with the rent. Windows must be closed while air-conditioning is in use. Villa Nirvana abides with an eco-friendly policy. Therefore, we request that all air-conditioning must be switched off when you need to go out or stay long outside of the villa; villa staff may comply with this policy.

 

20. Valuables
Personal safety deposit boxes are provided in the villa and we always suggest using them. It is strongly recommended that it be used to store valuable items such as passports, cash, traveller’s checks, mobile phones, cameras etc. Any valuables left at the property are the guests’ sole responsibility and neither the Lessor nor the staff can be held responsible for any loss of or damage to any personal property.

21. Artwork & Furniture

Several valuable pieces of contemporary furniture and art can be found in the villa. This collection contributes to the villa's uniqueness. Guests must be aware of the special nature of these items and exercise extreme caution to avoid any damage. Any damage to these items during the rental period will be the Lessee's responsibility, and any damages incurred by the Lessor will be offset against the aforementioned security deposit, and if these damages exceed the amount of the security deposit, the Lessee will be obligated to compensate the Lessor for the difference.

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